Comments on: Lessons in Customer Service

By: Paying for Premium — Logan Leger

Paying for Premium — Logan Leger — Fri, 29 May 2009 16:31:47 +0000

[...] previously talked at length about my feelings of customer service, but to summarize I believe that if you’re going to do it, you should do it well. If an [...]

By: Logan Leger

Logan Leger — Thu, 22 Jan 2009 00:11:09 +0000

Wow. That's absurd. It seriously told you to wait and listen?

Burger King: Fire your entire customer service department.

By: Robert

Robert — Wed, 21 Jan 2009 07:05:35 +0000

I called the number you gave and answered the questions saying I wasn’t happy, but I got really pissed off at it. I answered one of the questions a little too quickly and it scolded me! “Please listen to the entire question!” in a mean tone. Fuck you, automated Jennifer. I didn’t have a problem until I called customer service. That’s bad.

By: lleger (Logan Leger)

lleger (Logan Leger) — Tue, 20 Jan 2009 07:27:57 +0000

just published a new blog post about customer service: http://tinyurl.com/6w4gka

By: lleger (Logan Leger)

lleger (Logan Leger) — Tue, 20 Jan 2009 07:26:30 +0000

@OhLiv18: http://tinyurl.com/6w4gka

By: lleger (Logan Leger)

lleger (Logan Leger) — Tue, 20 Jan 2009 07:26:24 +0000

@geauxpromotions: I mentioned your comment in an article I just wrote about this: http://tinyurl.com/6w4gka

By: lleger (Logan Leger)

lleger (Logan Leger) — Tue, 20 Jan 2009 07:26:11 +0000

@RobertCalise: Here's that article: http://tinyurl.com/6w4gka

By: Logan Leger

Logan Leger — Tue, 20 Jan 2009 06:26:07 +0000

Yeah, their marketing firm is freaking genius. That whole sacrificing your friends on Facebook for a free Whopper was such a great idea. And I love the subservient chicken. But you're right--they need to be more on the ball with their employees. That location was terrible, totally unacceptable.

Thanks for your insight.

By: Alex Evans

Alex Evans — Tue, 20 Jan 2009 01:56:17 +0000

That's sounds pretty bad even for that Burger King. Twitter only allows 140 characters so I'll expand on what I said on Twitter. I've tried calling the owner who has his number posted on the drive tru window several times. The problem is his voicemail is full. No doubt full from other complaints from other customers. His name is Joe Anderson. His number is (225) 303-3299.

The main reason I've tried calling Mr. Anderson. Is because his employees seem to close up shop earlier that their posted hours. If the hours say they're closing at 1am. You show up at 12:30. You're lucky they reply at the speaker and most the time they reply it's to tell you they're closed. I live in some condos behind the shopping center where the Burger King, Cafe Americain, Goodwood Hardware, Baskin Robbins (which, that location doesn't take national coupons btw), Little Wars etc.

So late at night that Burger King is the most "convenient" thing.

I've been impressed with the people that handle Burger King's media. Examples: Subservient Chicken, the "creepy" king, the Coq Roq guys and exposing a new generation to songs by Foreigner.

They should focus more on the customer experience... Because, dammit. I should have it my way, right away.